Welcome to Stourport Health Centre Medical practice
The practice is part of the complex containing the town’s old library, police and fire station, as well as the local health centre where the District Nurses are based.
Stourport Health Centre is part of ‘WYRE FOREST HEALTH PARTNERSHIP’. We are one valued and committed team, combining innovation and integrity to provide the best possible quality of care for our patients.
Following the merger in December 2014 of 5 practices and a further admission in December 2015, Wyre Forest Health Partnership now comprises of 6 sites with 40 Partners looking after 73 000 patients, helped by 203 staff. SHC serves nearly 9000 patients with the help of 4 Partners & 3 Associated GPs.
Important information about the coronavirus (COVID-19)
The NHS across Worcestershire and Herefordshire will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
The Chief Medical Officer announced on Friday 13 March that the country is moving into the ‘Delay’ stage of the response to coronavirus (Covid-19).
The new advice issued by the Chief Medical Officer is to stay at home for 7 days if you have either:
- a high temperature or
- a new continuous cough
Do not go to a GP surgery, pharmacy or a hospital. You do not need to contact 111 to tell them you're staying at home.
Use the NHS 111 online coronavirus service if:
- you feel you cannot cope with your symptoms at home
- your condition gets worse
- your symptoms do not get better after 7 days
Only call 111 if you cannot get help online.
Stay At Home advice can be found here.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Information remains subject to regular change and updates. More information can be found on the NHS website here.
BEWARE OF SCAMMERS
There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS.
Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern
We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.
Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.
If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.
ASK MY GP
Same day, personalised care. With your own GP.
Click on Image to access Ask My GP.
- It's available 24/7 - we respond in working hours, 8am to 5.30 pm Monday to Friday
- In working hours, we can usually get back to you within the hour - it may be longer at busy times
- All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
- You can choose a particular named GP if you wish (so long as they are working that day)
- You may chose a telephone, video or email response
- You can login now, without any paperwork
New Telephone System
The Wyre Forest Health Partnership has changed its telephone system. Whilst there will be no change to the telephone number that you need to contact, you will now hear an options message once your call is connected. The new system will help us to ensure that you speak to the appropriate person as quickly as possible. Please note: calls to and from the Surgery are recorded for training and monitoring purposes and in the event that the Surgery needs to contact a patient via telephone, the surgery number will be withheld. If you have any questions or concerns regarding the changes, please do not hesitate to contact us.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or at the weekend in Kidderminster.
GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.
These appointments are pre-bookable by contacting the surgery during our opening times – our receptionists will help you to find a convenient appointment.
Allocated Named GP
All patients that are now registered at Stourport Health Centre have a named allocated GP who will oversee your care. You are still entitled to see whichever Clinician you choose to. Please see our 'further information' section on the right.
Engage Consult will be replaced on 17th September with 'ASK MY GP'. The link will be available from this date. In the meantime please call the surgery if you require any medical assistance.
Patient access sign in
Did you know we can now send you a text reminder for your appointments?
PLEASE ENSURE RECEPTION HAVE YOUR UP TO DATE MOBILE NUMBER
Next PPG Meeting
Date to be confirmed
MAKING IT EASIER FOR YOU TO HEAR US
Induction loop for the hard of hearing _
This is now installed in reception. The loop works when a patient with a digital hearing aid, switches the T switch on a hearing aid. It makes it easier for you to hear us. It is portable, so if you feel it would be of help during a consultation, we can take it into the doctor's or nurse's room with you.
If the hearing aid is digital it should have been programmed for use with the T setting.
For those who do not use a hearing aid, but have a degree of hearing loss, we also can offer a hand held hearing device which again makes it easier for you to hear us.
Please ask us if you would like more information about this.
JUST 3 NUMBERS TO ACCESS HELP
For the patients of this practice, there are just 3 numbers you need to know to access medical care
Your GP Surgery 01299 827141
For advice during the day, and when the surgery is closed - 111
For immediate, life threatening emergencies - 999
111 is a new number and a new NHS service for patients. Click on this link, below, to find out more.
(Site updated 22/05/2020)