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Noticeboard

Did you know that we can now send you text reminders for your appointments?


Please ensure reception have your up to date mobile number to ensure you receive your text!


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For medical advice when the surgery is closed please ring 111




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 IMPORTANT CHANGES TO HOW WE HANDLE YOUR DATA 


 Your GP will shortly be required to supply your personal and confidential medical information to the Health and Social Care Information Centre and NHS England.  The practice has NO CHOICE but to allow them to extract this information.  However individual patients can instruct their practice to stop the transfer of their data.  For more information on this important issue, please ask reception for a leaflet or see the link on the right of this screen, "Extraction of Personal Data". Below is an opt out form for completion if you do not want your information extracted. 



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 DO YOU WANT TO REGISTER FOR ONLINE ACCESS TO MAKE TELEPHONE APPOINTMENTS AND ORDER REPEAT PRESCRIPTIONS? 


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 If you want to register for this you will need to come to the surgery with two forms of identification.  One must be photographic, i.e. passport, driving licence, bus pass, and one must contain evidence of your address i.e. utility bill.  We will then give you log in details so that you are able to make telephone appointments with your doctor and you will be able to order your repeat prescriptions.


  This is not available to anyone under the age of 16 years.


The repeat prescriptions do actually link into your medical records so will be accurate. 

Patient Advice and Liaison Service (PALS)

PALS The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.


What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.

 
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