Patients’ Rights and Responsibilities
The doctors and staff of this surgery undertake to provide our patients with the best possible medical care, subject to the restraints of resources put upon us. As we try our best for our patients, so we expect our patients to work with us to facilitate the high quality of care which we all wish to provide and receive.
Appropriate Behaviour and Courtesy
Aggressive or abusive behaviour will not be tolerated at any time, towards any member of our team. The Practice follows the NHS policy of zero tolerance to violence, aggression and threatening behaviour.
The practice will not accept any unpleasant, aggressive or violent behaviour to any member of staff. The Practice does not accept any justification for such behaviour.
We consider violence to include actual or threatened physical violence or verbal abuse, which leads to fear for a person’s safety, or distress. Such behaviour may result in removal from our practice list. In extreme cases, violent patients may only be able to access GP services in the presence of supervised security personnel.
We will treat you as an individual and respect your privacy and dignity. In return we ask you to be polite to all our staff. Courtesy is expected at all times.
We reserve the right not to see patients who are under the influence of illicit drugs or alcohol.