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Noticeboard

Did you know that we can now send you text reminders for your appointments?


Please ensure reception have your up to date mobile number to ensure you receive your text!


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For medical advice when the surgery is closed please ring 111




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 IMPORTANT CHANGES TO HOW WE HANDLE YOUR DATA 


 Your GP will shortly be required to supply your personal and confidential medical information to the Health and Social Care Information Centre and NHS England.  The practice has NO CHOICE but to allow them to extract this information.  However individual patients can instruct their practice to stop the transfer of their data.  For more information on this important issue, please ask reception for a leaflet or see the link on the right of this screen, "Extraction of Personal Data". Below is an opt out form for completion if you do not want your information extracted. 



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 DO YOU WANT TO REGISTER FOR ONLINE ACCESS TO MAKE TELEPHONE APPOINTMENTS AND ORDER REPEAT PRESCRIPTIONS? 


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 If you want to register for this you will need to come to the surgery with two forms of identification.  One must be photographic, i.e. passport, driving licence, bus pass, and one must contain evidence of your address i.e. utility bill.  We will then give you log in details so that you are able to make telephone appointments with your doctor and you will be able to order your repeat prescriptions.


  This is not available to anyone under the age of 16 years.


The repeat prescriptions do actually link into your medical records so will be accurate. 

Wasted Appointments & How We Manage Patients Who Repeatedly Fail to Turn Up

Appointments are wasted every day at the Surgery because appointments are booked but the patients do not attend. 

This is bad for the patient because they are perhaps missing care which they should be receiving.  It is also a waste of valuable clinician time and NHS resources, when other patients could have used those appointments instead.

All patients who fail to attend for an appointment and have not rung to cancel, may be rung by reception staff where they will also be reminded that they have missed an appointment.

We record all appointments where patients fail to attend. We will write to those patients who persistently fail to attend booked appointments.  Patients will be warned that if they continue to waste apointments then they will be asked to register at another surgery. 

We recognise that there may be occasional circumstancs where patients do not have time to  cancel an appointment.  However we hope that patients will support this policy, agreeing it is a waste for every one to have appointments booked which are not then used.

 

 

 

 

 
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