We provide emergency medical care, so if you consider you need medical advice urgently, you will be seen. You may however have to wait to be seen. In order for this service to operate effectively, patients should only present with urgent medical problems.
When you call us, our reception staff will take your name and make sure they have your correct telephone number (you can give a mobile if you wish). They will ask you what is the nature of the problem. the information will be treated in the strictest confidence. You do not have to tell the receptionist, but it is very helpful to the doctor who will be calling you back on the phone.
The doctor will ring you and discuss the problem with you and work out what to do next. you may want advice, or a prescription, or you may need to come in. The doctor will arrange an appointment if you need to be seen. Usually this will be the same day.
If you are at work and need to speak at a particular time, please tell the receptionist.
This approach helps the patients in that:-
It ensures that the patients who need to see a doctor, do.
It cuts down the wait to see a doctor.
It saves the frustration of not getting through on the 'phones. It avoids wasted time coming in to the surgery when you don't need to.
It helps ensure the doctors are available to see those patients who need their expertise.
Please telephone 01299 827141 to book a telephone appointment.
The doctors offer morning and afternoon surgeries offering face to face and telephone consultations, from Monday through to Friday.
Nurses’ surgeries run each morning and afternoon. Some are general treatment room sessions, whilst others are designated for the treatment and management of specific conditions.
The Practice has also been contracted to provide approximately a further 4 hours of nurse and surgery time a week, outside of the usual practice open hours of 8am to 6.30pm. These appointments are intended to be of use to commuters, ie those not usually able to access our main surgery times. These additional surgeries are for pre booked appointments only. Emergencies and drop-ins cannot be seen and will need to access the out of hours team in the usual way on 111
Appointments may be made by telephoning 01299 827141 or by calling in person to the surgery.
Routine appointments with a Practice Nurse may be made up to 4 weeks in advance. The practice operates a computerised appointment system, which informs the doctor or nurse of your arrival; it is very important you ensure the reception staff know you have arrived. We ask you to attend appointments on time or give the practice adequate notice if you wish to cancel. Cancelled appointments can be re-allocated, whereas appointments where patients fail to turn up, are wasted. We monitor those patients who make appointments and fail to attend. Persistent abuse of the appointments system cannot be tolerated, for the sake of all our patients. If following warnings from the Practice, a patients continues failing to attend for booked appointments, then the Practice reserves the right to remove the patient from the Practice list and ask them to find another doctor.
Patients who arrive late for appointments may, at the discretion of the surgery, be asked to make an alternative one. Ringing to advise the Practice that you are running late, does not alter this. This is because the allocated time has been missed and the clinician will be consulting other patients. If it is an urgent problem then patients will be seen but may have to wait until the end of the session.
Sometimes patients may also have to wait past their appointment to be seen, if the clinician has had a particularly busy surgery. We will always aim to keep patients informed when the doctor or nurse is running late, and ask for your patience when this happens.
An appointment is for one person only; where another member of the family needs to be seen or discussed, another appointment should be made. Patients may bring a friend or relative to accompany them at their consultation if they wish.
Dr Ward & Dr Brodie are qualified GP trainers and so this Practice undertakes the teaching of health care professionals. Patients may be asked if a consultation can be videoed or if a student can observe. If you prefer, you may choose not to participate in the training and your consultation and care will not be affected.
It is useful to think about what you want to discuss with the doctor or nurse. Appointments however are time limited and you may need more than one appointment to complete your discussions. A routine appointment is 10 minutes long.
Chaperones are available for personal or intimate examinations, if the patient requests it.